REGISTRATION
After a reservation has been made, you will receive a registration form to fill in your details. By returning this form you confirm your booking to Wens Chalets B.V. When receiving a written confirmation of your booking you will receive an invoice with the grand total divided into a down payment and a remaining payment. The down payment is always 20% of the total amount plus € 20,- administration fee and if applicable the excess of your insurance.
The remaining payment has to be received by Wens Chalets BV not later than 8 weeks prior to the start date of your holiday. If your booking has been made less then 8 weeks prior to the start date of your holiday, you have to pay the grand total at once as stated in the invoice. With any payment made to Wens Chalets BV please use your booking code, noted on the invoice. The lead name making the booking and therefore signing the contract on behalf of the group will be held responsible for all agreed in the contract.
Only possible with group bookings:
Should one or more of the original registered members of the group not be able to join the trip, than there is the possibility to change this/these person(s) for new contestant(s). The contract based upon the original registered group has an option to change the names of the new contestant(s). Any booked insurances do not have the possibility to change. For any new contestants you will need to book a new insurance.
TRIP COSTS
All the included items in the booking are clearly stated in the price list (on the website).
Items not included are:
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Booked insurances
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Spending money
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Lunch
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Tourist Tax
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Towels
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Jacuzzi, sauna, solarium and fire wood (except the Crystal Chalets)
All the included prices stated in the price list are per person and are based on the price, terms and conditions known to us at the time of publishing, May 2010. In case of unforeseen currency fluctuations Wens Chalets BV reserve the right to change these costs.
DRINKS
All drinks, with the exception of strong drinks (liqour, Spririts), are included in the booking. Wens chalets has the right to charge a guest or group for any additional costs due to high abuse of alcohol consumption.
GROUP BOOKINGS
For every chalet there is a minimum number of people required in order to book an entire chalet for the week These minimum numbers have to be paid for (regardless of group size or age of people of the group).These rates will depend on the chalet and on the time of booking.
If you book an entire chalet for one group, Wens Chalets BV strongly recommends you to take insurance for each individual person.
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There is a minimum number of full paying persons (price per adult)
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Every extra person above the minimum and under the maximum number required will receive a 30% discount.
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Group reductions are only applicable for bookings of a full week.
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Empty bed reduction. If the required number of people in a group is less than the minimum required, you will enjoy the ‘empty bed’ discount. The grand total is the minimum required people times the price per adult, minus €100,- per person less than the required minimum.
Only the person making the booking (the lead party name) will receive an invoice with the grand total for the whole group.If you require an invoice per person Wens Chalet BV has to charge €20,- administration fee per sent invoice plus the booking will not be seen as a group booking but an individual booking.In order to make a group booking Wens Chalets BV has to have one lead party name for all administrational and financing issues.If any person(s) within the group cancels and the minimum number required can not be met the group has to pay the remaining costs in order to keep the chalet for the group.
INDIVIDUAL BOOKINGS
For individual bookings there is no required minimum number of people.
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There is no group reduction or discounts with an individual booking.
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When there are less than three children, they will sleep at their parents room
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Child reductions are applicable for individual bookings.
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Baby’s under 1 year old: free (you have to bring your own baby bed (meals for the baby and babysitting in the child friendly chalets is not included).There is the possibility to book babysitting for baby's under 1 year old in the childfriendly chalets. This will cost € 250,-.
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1 to 3 years of age: €250,-
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4 to 10 years of age: €30% discount
TRAVEL DOCUMENTS
When total payment is done you will receive all the travel documents required. This includes information about the area and the chalet you have booked.PLEASE NOTE: You will only receive the travel documents when a full payment has been made.
SUPPLEMENTS
For single use of a double room the supplements will be €125,-
CANCELLATION
Cancellation of your holiday will only be taken in writing.eo be paid to Wens Chalets B.V will be afollow;
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A cancellation up to 16 weeks before the start date of your holiday will be the booking fee of €100,- per adult and €50,- per child per week, plus (if applicable) the excess of your insurance.
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A cancellation between 16 and 3 weeks before the start date of your holiday will be 75% of the grand total, plus (if applicable) the excess of your insurance.
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A cancellation within 3 weeks before the start of your holiday will be the grand total, plus (if applicable) the excess of your insurance.
A cancellation will be accepted by your insurance if the reason is within their terms and conditions. In this case you will receive a full refund, excluding the administration/booking fee plus (if applicable) the excess of your insurance.
COST OF A BOOKING
With your booking you will be charged an extra €20,- administration/booking fee. If you make any amendments to your booking there will be no extra charges.
AMMENDMENTS BY WENS CHALETS B.V.
Due to unforeseen circumstances Wens Chalets BV reserves the right to amend or cancel a booking but has to offer an alternative accommodation of the same standard or if not possible a full refund.
COMPLAINTS
With all our best intentions and care to provide a perfect holiday it is sometimes inevitable mistakes happen.If this occurs then please inform the chalet staff immediately and also notify Wens Chalets BV. When returning from your holiday contact Wens Chalets BV in writing within 4 weeks.Comments made by you on the questionnaire form will not be dealt with as a complaint.
ANIMALS
Animals are not allowed in our chalets. In case of a group please check upon booking.
FACILITIES
Some of our facilities in the chalets have to be pre arranged with the chalet staff and paid for after use. For more details check upon booking.
DAMAGE/THEFT AND LOSS
Wens Chalets BV is not responsible for any damage or injuries made to a person in any case. Also in case of theft, loss of damage to any belongings of the guests, money included, Wens Chalets BV will not be responsible. Therefore booking a good insurance is highly recommended.When damage has occurred to the chalet by guests, the chalet staff will complete a damage report form and Wens Chalets BV will charges the costs of the damage.
Internet / WIFI
The user is not allowed to use the WiFi network to spread spam, viruses and illegal software. Also the WiFi network in the chalets cannot be used for illegal businesses and/or illegal activities by Dutch law. We have a fair-use policy for the internet availability / acces. (bandwidth.) In concern to all users it is not allowed to down- or upload large files like movies and cd-images. Wens Chalets has the right to ristrict the bandwidth, use filters and block the so-called ‘peer-to-peer’ connections. When specific websites charge too much of the network, Wens Chalets can block these. These rules are ment for the benefit of all users.
HOLIDAY PICTURES
If you like to send us any holiday pictures, usable for our brochure and/or website, please account for the following; After sending the pictures all rights of these, will go to Wens Chalets BV. Selected pictures will be filed in the system and it is not possible to send a reproduction. Non selected pictures will send back to you upon request.
Wens Chalets BV is not responsible for any of these pictures.
EXCLUDED
When a guest behaves inappropriately Wens Chalets has the right to exclude that person from the holiday, without refunding any part of the holiday.
In case of mistakes/errors made on the website/brochure, in the price lists or due to translation, Wens Chalets BV will not be legally binded to these.
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